Service over the Life Cycle of a lease is an often overlooked attribute of a leasing company. But it shouldn't be. Think about it. The lease negotiations, and comparing quotes, comprise only a fraction of time compared to the one, two or three years you'll interact with a Lessor over the term of a lease. When you're considering an extended relationship, as a lease represents, service needs to be an important consideration.

CT&L has a novel approach to ensuring that our clients get the quickest service possible: we've stayed small. Yep, that's right, we're a small company. And we aim to stay that way. Some may find that at odds with the trend towards financial conglomerates in today's leasing marketplace, but we think it's a definite advantage. So do Our Clients.

When you need service of any kind, you'll find that there's only one phone number you need to dial, or one web site you need to visit. There are no disparate divisions or rosters of Customer Service Reps who know nothing about your lease, your needs, or your relationship. With CT&L, the left hand always knows what the right hand is doing. We've designed things that way on purpose.

Take a look at Our Team. There aren't too many of us. That means we have to approach every transaction as a combined effort, with each of us handling a portion of every lease. We all know your lease. Moreover, twice a month we all gather to discuss open transactions, as well as concerns or questions that have arisen. That means twice every month, 24 times a year, we're proactively looking at all of our clients, their leases, and how we can serve them better.

So what does all of this mean to you? It means that when you call, it doesn't matter with whom you speak to. From Accounting to Sales to Contracts, we're all capable of handling any issue, and we're all familiar with your relationship to us. We've also developed the Customer Service portion of our web site to be as helpful and comprehensive as possible, for those after hours needs, questions or issues that arise.

Taken together, it's rather easy to see how CT&L approaches service: by making sure that every one of us can handle your issues quickly, no matter what they are. We all know time is money, so we're not going to waste yours.